Refund policy

If you are not satisfied with your purchase, you can return it and we may provide you with a refund in accordance with our change of mind policy below or a refund, exchange or repair in accordance with your statutory rights under the Australian Consumer Law.

Returns for Change of Mind

We will offer you a refund on any full priced products purchased from our Bra Shop online store at www.brashop.com.au (website) if you change your mind provided that you satisfy all of the conditions below.

Please note that we do not offer exchanges.  We instead request that items which are to be exchanged are returned for a refund or a 110% online credit in your member account and then leaving you free to re-purchase from Bra Shop at your leisure, exclude ALL Entertainment Collections and Stockings will NOT BE RETURNED based on personal hygiene standards, please confirm with our friendly customer servers team about your size before purchase.

Conditions for return

Please ensure the item is:

  • Returned within 14 days of the date of delivery*
  • Proof of purchase must be provided when returning your goods.
  • We are unable to accept returned garments which have been worn, washed, exposed to perfume / cosmetics or have had labels and tags removed and is not damaged, altered or misused in any way
  • No exchange/refund on Sale/Clearance items unless the goods are deemed damaged or faulty at time of purchase.
  • Original freight charges will not be refunded unless the goods are deemed damaged or faulty at time of purchase.

* Exclude All Entertainment Collections and Stockings

To ensure you will be eligible for an exchange or return, we recommend that you carefully try on your new pieces over undergarments to ensure the correct fit. In the event that your return does not meet any of the above terms, Bra Shop reserves the right to not approve your request for an exchange or return.

Please be aware that return postage will be on your behalf, for more information please contact our friendly customer service team (support@brashop.com.au).